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Terms and Conditions

Last updated: 11 October 2026

These Terms and Conditions ("Terms") govern the purchase and use of eSIM data plans through the OrbitexGo website at https://orbitexgo.com and the OrbitexGo mobile apps (together, the "Service"). The Service is operated by Orbitex FZE LLC, a company licensed in the United Arab Emirates (trade licence no. 4431897.01) ("OrbitexGo", "we", "us", "our").

By buying a plan or creating an account you agree to these Terms. Please also read our Privacy Policy (https://orbitexgo.com/privacy) and our Refund, Delivery and Cancellation Policy (https://orbitexgo.com/refund-policy), which form part of these Terms.

1. What we sell

  • OrbitexGo sells prepaid mobile data plans for travellers, delivered digitally as an eSIM (a downloadable SIM profile).
  • Before you pay, each plan shows the countries it covers, its data allowance (or, for unlimited plans, the daily high-speed allowance), its validity period and its total price.
  • Plans provide mobile data only. They do not include a phone number, phone calls or SMS unless the plan description says otherwise.
  • The mobile networks are operated by our licensed network partners. Coverage, network type (4G/5G) and speed depend on the local network, your location and your device.

2. Eligibility and your account

  • You must be at least 18 years old, or the age of majority where you live, to buy a plan.
  • You can buy as a guest with your email address, or create an account with email, Apple or Google. You are responsible for keeping access to your account secure.
  • You must give a valid email address. We use it to deliver your eSIM, your receipt and important service messages.

3. Device compatibility

  • Your device must support eSIM and must not be locked to a mobile carrier. Please check this before buying; our compatibility guide is in the Help section of the app and website.
  • An eSIM can normally be installed only once and on one device. Do not delete the eSIM from your device until your plan has ended, because a deleted eSIM usually cannot be installed again.

4. Prices and payment

  • Prices are shown in the currency you select (for example USD, EUR or BAM) and include all taxes and fees charged by us. The currency is shown at checkout before you pay. Your bank may add its own currency conversion or foreign transaction fees, which are outside our control.
  • Payments are processed by Stripe, a PCI DSS Level 1 certified payment provider. We accept major credit and debit cards (Visa, Mastercard, American Express), Apple Pay and Google Pay. Your card details are entered on Stripe's secure payment form; we never see or store your full card number.
  • The price you pay is the price shown at checkout. If a price is shown incorrectly because of an obvious error, we may cancel the order and refund you in full.
  • The charge appears on your card statement as "ORBITEXGO".

5. Delivery and activation

  • Nothing is shipped. Your eSIM is delivered digitally, usually within a few minutes of payment: it appears in the app under My eSIMs and is emailed to you with a QR code and installation instructions.
  • If you have not received your eSIM within 24 hours, contact us and we will deliver it or refund you in full.
  • The validity period starts when the eSIM first connects to a supported network at your destination, unless the plan description says otherwise. Plans that are not activated within the period set by our network partner may expire, so we recommend installing your eSIM shortly before you travel.

6. Unlimited plans and fair use

  • Unlimited plans include the daily high-speed allowance shown on the plan (for example 1 GB per day). After it is used, speed is reduced (typically to 128–512 kbps) until the allowance resets about 24 hours later. You are not disconnected.
  • All plans are for personal use on one device. Reselling plans, sharing one plan between many users through routers, automated or abusive traffic, and any unlawful use are not allowed and may lead to suspension without refund.

7. Top-ups

Where a plan supports top-ups, you can add data to the same eSIM in the app. Otherwise you can buy a new plan.

8. Refunds and cancellations

Refunds and cancellations are described in our Refund, Delivery and Cancellation Policy at https://orbitexgo.com/refund-policy. In short: an eSIM that has not been installed or activated can be cancelled for a full refund within 30 days of purchase; if a plan does not work and we cannot fix it, we refund it; data that has already been used is not refundable.

9. Promotions and promo codes

  • Promo codes are subject to the conditions shown with them, such as the discount, expiry date, minimum order value and number of uses.
  • Only one promo code can be used per order. Promo codes have no cash value, cannot be exchanged for money and cannot be applied to past orders.
  • We may end a promotion at any time. Codes obtained or used fraudulently are void.

10. Legal and export restrictions

  • The Service may not be bought by, or used for the benefit of, persons or countries subject to sanctions of the United Nations, the United Arab Emirates, the European Union, the United Kingdom or the United States.
  • Plans work only in the destinations listed in the plan's coverage.
  • Some countries restrict certain online services. While travelling you must follow the local laws and the acceptable-use rules of the local network.

11. Network service and liability

  • We resell mobile data services provided by our network partners. We do not guarantee uninterrupted coverage or particular speeds, which depend on local networks, terrain, buildings and your device.
  • To the extent permitted by law, our total liability for any claim relating to a plan is limited to the amount you paid for that plan, and we are not liable for indirect or consequential losses (for example missed bookings or lost business).
  • Nothing in these Terms limits liability that cannot be limited by law, or your statutory rights as a consumer.

12. Intellectual property

The OrbitexGo name, logo, website, apps and content belong to Orbitex FZE LLC. You may use them only to buy and manage your plans.

13. Suspension and account deletion

We may suspend accounts and eSIMs used in breach of these Terms or for fraud. You can delete your account at any time in the app (Account → Delete account) or at https://orbitexgo.com/delete-account.

14. Changes to these Terms

We may update these Terms from time to time. The version published on our website when you buy a plan applies to that purchase.

15. Governing law and disputes

  • These Terms are governed by the laws of the United Arab Emirates, and the courts of the United Arab Emirates have jurisdiction. If you are a consumer, you also keep the protection of the mandatory consumer laws of your country of residence and may bring a claim there where those laws allow it.
  • Please contact us first: most issues are solved within one day.

16. Contact